The ICT Service Desk is the first port of call when:
- you have an issue with your ICT system (e.g. a technical “outage”), or
- you need a service (e.g. access to a system, a new telephone, etc.)
You can engage the ICT Service Desk through the following channels:
For urgent matters, staff should contact the ICT Service Desk on 02 4954 6222 > 222 (or extension 222 from internal phones).
Phone lines are open from 8:00am to 4:00pm Monday – Friday.
Self Service Portal
Staff can use the ICT Self Service Portal to log and review ICT service requests online. Staff can update and view the status of existing service requests, and updates will be recorded in the Service Desk system.
The Self Service Portal is available at servicedesk.mc.nsw.edu.au.
The ICT Service Desk can be sent an email at firstname.lastname@example.org.