- you have an issue with your ICT system (e.g. a technical “outage”), or
- you need a service (e.g. access to a system, a new telephone, etc.)
You can engage the ICT Service Desk through the following channels:
For urgent matters, staff should contact the ICT Service Desk on 02 4954 6222 > 333 (or extension 333 from internal phones).
Phone lines are open from 8:00am to 4:00pm Monday – Friday.
Self Service Portal
Staff and Students can use the ICT Self Service Portal to log and review ICT service requests online. Staff and Students can update and view the status of existing service requests, and updates will be recorded in the Service Desk system.
The Self Service Portal is available at servicedesk.mc.nsw.edu.au.
The Service Desk no longer supports logging ticked via email. Please use the Self Service Portal as detailed above.