3CX installation on iOS

Installing the 3CX client for iOS

Please note that the 3CX client will use your phone Wi-Fi connection and Data by default and charges may apply.

Install / Configure using Welcome e-mail

  1. In the Apple App Store, tap the Search” button in the lower right corner and type “3CX” in the search box.
  2. From the result list, tap the result with the title 3CX.”
  3. Tap the Download”image1.pngbutton and then Open.”
  4. Grant access to the App to use the microphone and confirm that you accept to receive notifications from the 3CX client.” Once you press OK,” a message will appear confirming that your 3CX client has been installed. Follow the instructions provided in the configuration wizard.
  5. Then on your Apple device open your MC e-mail and find your 3CX welcome e-mail
  6. Open the attachment file in your welcome e-mail, choose 3CX app to open the attachment if required.
  7. Once configuration is complete, you will see the Available status in the dial screen and On Hook in the right upper corner. You can now start making calls.

Install / Configure using Web Client

  1. In the Apple App Store, tap the Search” button in the lower right corner and type “3CX” in the search box.
  2. From the result list, tap the result with the title 3CX.”
  3. Tap the Download”image1.pngbutton and then Open.”
  4. Grant access to the App to use the microphone and confirm that you accept to receive notifications from the 3CX client.” Once you press OK,” a message will appear confirming that your 3CX client has been installed. Follow the instructions provided in the configuration wizard.
  5. Go to your 3CX web client. In the top right corner click on your profile picture and a drop down menu will appear. Click on “Scan QR Code.”

QR code.jpg

  1. A pop up will appear with your extension’s QR code. Now open the 3CX client on your device, go to “Settings > QR Provisioning” scan the QR code and the client will be automatically configured.
  1. Once configuration is complete, you will see the Available status in the dial screen and On Hook in the right upper corner. You can now start making calls.

Settings

Once the installation and configuration is completed, you can personalize your 3CX client by tapping on the “Settings” in the “More” button. In this section, you can set your audio and video options, choose between WiFi and 3G connectivity or even change your theme. Let’s have a closer look at the options provided below:

  1. Accounts: From within the accounts you may select which account you want to use. Additionally you may edit, remove or add accounts, use “Audio Codes” and more. IMPORTANT: Do not modify these settings unless you are advised to do so by your administrator.
  2. Audio Options: From here you can specify your audio options. Usually the default settings are exactly what you need but in case you need to change something, here’s how:
    First RTP port: This is set by default. Do not change unless your administrator advise you so.
    Echo cancellation: When enabled, it will minimize any echo heard during calls.
    Play chat notification: Choose the notification sound for when receiving chat messages.
  3. Advanced Settings
    Local SIP Port: Default is empty. When using the default setting, 3CX will use a random port provided by the system to pass SIP traffic through. If you would like to change this contact your administrator.
  4. About: Find out which version is being used.
  5. Application Theme: You can choose between black or white theme to change the way your client looks.