End Users Demand Their Own Holiday

Once a year, IT pros across the globe bask in the glory of their very own holiday: SysAdmin Day. It’s a splendid 24 hours during which IT heroes are showered with gifts, respect, and long-overdue appreciation for the tech fires they extinguish (sometimes literally) every day.

However, it’s not all cake and confetti for some end users who feel they deserve a little love as well. A rising tide of resentment is growing among the very employees IT pros help keep up and running.

The group of disgruntled users are calling themselves the “Holiday Appreciation Honoring All Neglected Office-workers” movement, though they’re better known by their acronym: H.A.H.A.N.O.

“I give my IT department job security.”
     Lance Pebcak, End User

“I give my IT department job security,” said indignant sales exec and HAHANO founder, Lance Pebcak. “And sometimes I’ll stop them with an IT issue in the hallway or bathroom—you know, more efficient that way.”

According to Lance, users simply want to be recognized for all they do to make their IT department’s lives easier: All caps tickets for clear readability, inserting URGENT into ticket subject lines to help prioritize the queue, and installing unknown zip files on their own (so as not to trouble IT).

“I recently purchased a new spill-proof coffee mug,” said Debbie Newborn, HAHANO’s other member. She then proudly showed off what appeared to be a toddler’s plastic sippy cup. “It gets a little hot,” she added.

What would End User Day look like? The HAHANO movement recently launched a forum where members can submit ideas for End User Day celebration activities. Current suggestions (all posted by Debbie):

  • Ticket Time: All end users submit a ticket at precisely the same time (4:42 a.m.) to kick off the big day
  • Reboot-a-Thon: Users run around the office randomly rebooting co-workers’ computers
  • Movie Stream Madness: Employees reward themselves in the afternoon by streaming their favorite movie (Can’t find a legal copy? Torrent away!)

“I really don’t think IT pros fully grasp just how tech savvy many of their users actually are,” Lance said as he attempted to unjam a printer misfeed with nothing more than a pair of tongs, a lighter, and a wild grin.

“MacGyver’s got nothin’ on me,” he added.

*Note: Lance did eventually manage to remove the paper; however, IT is now replacing the printer due to severely melted interior components.


Originally posted @ SpiceWorks